Goshen Buick GMC Hyundai : Our Mission

During the winter of 1980, Showalter Buick GMC moved to a new showroom built at its current 3220 Elkhart Road location. The dealership was then owned by the late H. Dale Showalter, a well-respected local banker, who moved the business from its Pike Street location downtown Goshen.

Nine Years later, Mr. Showalter sold the dealership to two Detroit-area businessmen. Mr. Larry Malenowski and Mr. Dan Martin operated the business until Mr. Martin purchased the dealership from his partner and became sole owner if Showalter Buick GMC in 1990.

In November of 1999, the dealership again changed hands. With financing assistance from General Motors, Showalter Buick GMC was purchased by Mr. Dzung Nguyen of Denver, Colorado. Out of respect for the Showalter family and their well established and richly deserved local reputation, Mr. Nguyen elected to retain the Showalter Buick GMC business moniker.

Freed of his financial obligations to General Motors in 2006, Mr. Nguyen became sole owner of Showalter Buick GMC, purchased the property on which the company sits, and began to aggressively expand the business.

In August of 2006, Mr. Nguyen was awarded a franchise by Hyundai Motor America. The acquisition of the Hyundai brand provided the Goshen market with its first new opportunity in over twenty years to select from a line-up of import models of passenger cars, and SUVs. In keeping with the company's changing business model, Mr. Nguyen also elected to change the name of the dealership. Goshen Buick GMC Hyundai now reflects the company's operating philosophy, and Mr. Nguyen's desire to be known as a Goshen-based business serving the local marketplace.

On December 15, 2006, at its Elkhart Road location, Goshen Hyundai opened its new showroom and service facility dedicated exclusively to the Hyundai line of family vehicles.

Under Mr. Nguyen's leadership, Goshen Buick GMC Hyundai has received a number of the highest customer satisfaction awards bestowed by General Motors. Included among these are:

Year 2000 Mark of Excellence Dealer Award
Ranked #1 in Purchase Satisfaction Index and #2 in Service Satisfaction Index in 2003
Recognized among the “Buick Select” in 2003
A GMC “Leader of Distinction” for customer satisfaction and sales performance in 2003
Year 2004 Mark of Excellence Dealer Award
Ranked #8 nationally by GMC in 2004 for Customer Satisfaction
Ranked #1 in September, 2006 for Customer Satisfaction in Sales and Service
Ranked #1 in the Nation by Hyundai for Sales Satisfaction

Mr. Nguyen’s involvement with General Motors extends beyond his local sales and service dealership, however. He is one of the founders of the Mentor program with General Motors’ Minority Dealer Association (GMMDA). He is a member of the Board of Directors of the GMMDA, and served as the Association’s Secretary in 2006. He continues to serve as a mentor through the GMMDA, offering assistance and support to other minority persons wanting to launch careers in the automobile industry.

In 2005, Mr. Nguyen was Nominated to Board of Directors of the National Association of Minority Automobile Dealers (NAMAD). He was nominated again in 2007 to the board to serve an additional 2 year term.

Goshen Buick GMC Hyundai’s dramatic growth owes to Mr. Nguyen’s work ethic, his commitment to excellence, his pride in providing the highest quality products to his customers, and his abiding philosophy that Goshen and it’s citizens are the heart of his market. Mr. Nguyen invests himself similarly in the Goshen community, where he has served as a member of the Board of Directors of the Goshen Chamber of Commerce and its Economic Development Committee. He is serving the Goshen Chamber as its Chairman during 2007.

Mr. Nguyen has been an active member of the Goshen Noon Kiwanis Club for a number of years. He is also a long-time member of the Board of Directors of the Boys & Girls Club of Goshen, serving on both the Strategic Planning and Finance Committees. Mr. Nguyen developed, and as a volunteer, continues to direct the Boys & Girls Club vehicle donation program. Since launching the donation program five years ago, Mr. Nguyen has generated in excess of $100,000 to support the programs and services available to children and youth at the club.

In 2009, Mr. Nguyen was nominated to the Board of Directors for Elkhart County Community Foundation (ECCF).

As a result of Mr. Nguyen’s commitment to, and involvement in the Goshen community, Goshen Buick GMC Hyundai was presented with the Chamber’s prestigious 2006 Maple Leaf Service Award for Companies with 50 or Fewer Employees in recognition of his exceptional community service.

Mission

At Goshen Buick GMC Hyundai our mission is striving to have completely satisfied customers for life. By serving completely satisfied customers, we continue to foster the development of the community we live in.